Terms & Conditions

1. Company information

• Business name: Aquabridge
• KVK number: 42104937
• BTW-id (VAT): NL005497072B14
• Business address: Mina Krusemanstraat 134, 2614 JJ Delft
• Email: aquabridgeadmin@aquabridge.nl
• Phone: +31 6 2641 3825

In these terms, “Aquabridge”, “we”, “us” and “our” refer to the business above. “Client”, “you” and “your” refer to the person or organisation booking our services.

Business clients

Where services are provided to professional hosts, property managers, or businesses, these Terms & Conditions apply as a business-to-business (B2B) agreement unless otherwise agreed in writing. Where services are provided to a private consumer, mandatory consumer-protection rules apply in addition to these terms.

2. Services

Our services are focused on short-stay (Airbnb and similar) turnover operations and may include:

• Standard short-stay turnover cleaning
• Deep cleaning (by prior arrangement)
• Linen change and managed linen rotation / laundry (where agreed)
• Restocking of guest supplies and toiletries (where agreed)
• Property inspection and reporting of damage or maintenance issues
• Guest arrival support (where agreed)

The following are not included in our services and are outside our scope:

• Pest control
• Mould remediation
• Post-construction or heavy renovation cleaning
• Biohazard or hazardous-waste cleaning
• Exterior works, window exteriors at height, and garden maintenance

A plain-language overview of what each service includes is available on our What’s Included page.

Cleaning standards

Cleaning services are performed according to commercially reasonable standards for short-stay accommodation. Minor variations may occur due to property condition, materials, the age of fixtures, and normal wear and tear.

Personnel and subcontractors

Aquabridge may perform services through its employees, contractors, or trusted service partners. Aquabridge remains responsible for the agreed service delivery and ensures that any person performing services acts in accordance with these Terms & Conditions.

Linen and laundry

Where we handle linen supplied by the client, Aquabridge is not responsible for permanent stains, damage, shrinkage, colour changes, or deterioration caused by the condition, age, or material quality of that linen, or by guest use.

3. Booking and scheduling

• How to book: via our website, by email, or by WhatsApp/phone using the contact details above.
• Notice period: we ask for at least 48 hours’ notice for a turnover where possible. Shorter-notice bookings are accommodated where capacity allows and may incur a last-minute charge (see clause 4).
• Recurring turnovers: for regular clients, turnovers may be scheduled automatically from a shared booking calendar (iCal) or notified per booking.
• Confirmation: a booking is confirmed once we have acknowledged it in writing (email or WhatsApp).

4. Pricing

Our standard turnover prices are based on property size:

• Studio (1-bed) — €125
• 2-bed — €155
• 3-bed — €190
• 4-bed — €235

All prices are in euros and are exclusive of BTW (VAT). BTW will be charged where legally applicable. Additional charges may apply for:

• Last-minute bookings (less than 48 hours’ notice)
• Public holidays
• Additional hours beyond the standard turnover
• Excessive soiling or heavy cleaning (see clause 15)

If a property requires substantially more time or resources than reasonably expected for its size and the agreed service level, Aquabridge reserves the right to charge additional cleaning hours at the applicable rate. Any additional charge will be communicated to you in advance where practicable.

5. Payment terms

• Payment due: within 14 days of the invoice date, unless otherwise agreed in writing.
• Accepted methods: SEPA bank transfer, or other payment methods accepted by Aquabridge.
• Late payment: if an invoice is not paid on time, we may send a reminder and, after the reminder period, charge statutory interest and reasonable collection costs as permitted under Dutch law.

6. Cancellation policy

• Free cancellation: up to 48 hours before the scheduled turnover.
• 24–48 hours before: a cancellation fee of 50% of the service price applies.
• Less than 24 hours / no-show: a fee of 100% of the service price applies.

7. Access to the property

You must ensure we can access the property at the agreed time, by the agreed method (keys, lockbox, smart-lock code, or concierge). If our team cannot access the property at the agreed time through no fault of ours, the visit is treated as a late cancellation and a call-out fee of up to 100% of the service price may apply.

8. Client responsibilities

To allow us to work safely and effectively, you agree to:

• Inform us in advance of any special cleaning requirements or property-specific instructions.
• Secure or remove valuables and confidential items.
• Report any known hazards at the property.
• Ensure that utilities (water and electricity) are available and functioning.

9. Damage and liability

• Our team takes reasonable care in carrying out its work.
• Any damage allegedly caused by us must be reported in writing within 48 hours of the service, so that we can inspect and, where appropriate, resolve it.
• Our liability is limited to the invoice value of the affected service, except where Dutch law provides otherwise.
• We are not responsible for pre-existing damage, wear and tear, or defects not caused by us.

Property condition documentation

Where applicable, Aquabridge may document the condition of the property before and after service through photographs or written notes. Such documentation may be used to clarify responsibility for damage claims.

10. Satisfaction guarantee

If you are dissatisfied with our cleaning, please notify us within 24 hours of the service. We will assess the issue and, where appropriate, return to rectify the affected areas at no additional cost.

11. Force majeure

We are not liable for any failure or delay in performing our services caused by circumstances beyond our reasonable control, including but not limited to severe weather, flooding, transport disruption, illness, and government restrictions. Where possible, we will offer to reschedule.

12. Privacy

We protect your personal information, use it only to provide our services, and comply with the GDPR (AVG). Full details are set out in our Privacy Statement and Cookie Policy.

13. Complaints

Complaints can be submitted by email to aquabridgeadmin@aquabridge.nl. We aim to acknowledge complaints within two working days and to work with you towards a fair resolution.

14. Governing law

These Terms & Conditions are governed by the laws of the Netherlands. Any disputes will be submitted to the competent Dutch court, unless mandatory law provides otherwise.

15. Additional terms for short-stay properties

• Arrival photos may be taken to document the property’s condition before cleaning.
• Departure photos may be taken after cleaning for quality assurance.
• If cleaning takes significantly longer due to excessive dirt, additional charges may apply after notifying you where practicable.
• Keys and access codes are handled confidentially and shared only with authorised personnel delivering the service.
• If damage or maintenance issues are discovered, we will notify you as soon as possible.
• We are not responsible for guest belongings left behind, but will inform you if items are found.

Guest communication

Where guest communication or arrival-support services are provided, Aquabridge acts only as a service provider on behalf of the client. The client remains responsible for booking decisions, refunds, complaint resolution, and compliance with accommodation and guest-registration regulations.

16. Changes to these terms

We may update these terms from time to time. The version in force is the one published on our website at the time of your booking.