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Cleaning quality is a systems problem, not an effort problem. Here is the system — what happens before your first turnover, during every one after it, and when something goes wrong.
45 minutes at the property, free and without obligation. We measure it, count beds and bathrooms, photograph every room in its correct reset state, note the quirks (the window that sticks, the boiler that needs bleeding), agree key access, and find out where you keep the spare bulbs.
From that visit we write a checklist specific to your property — not a generic one — with your reset photos attached to each room. It is the document every cleaner works from, which is why a substitute cleaner produces the same result as your usual one. You get a copy and can change it any time.
You share a read-only iCal link from Airbnb, Booking.com, Vrbo or your channel manager. Turnovers appear on our schedule as bookings land. Every Friday you get next week's plan by email, so you can see the whole week before it starts.
Your calendar syncs to us. No message needed.
Linen out, damage and left-behind items logged with photos.
Bathroom, kitchen, floors, glass — worked to a written checklist.
Hotel-grade sets from our rotation. Coffee, paper, soap topped up.
Every room, time-stamped. You approve before the next guest arrives.
Almost every short-stay property in the Netherlands checks out at 10:00 or 11:00 and checks in at 15:00. Everything we do is built to fit inside that gap with margin to spare.
Margin matters more than speed. A team that finishes at 14:15 can absorb a traffic delay, a heavier-than-usual clean, or a guest who leaves an hour late. A team that finishes at 14:55 cannot, and the first thing to go is the checklist.
Where the gap is genuinely short — a back-to-back with three hours or less — we send two cleaners rather than cut the list, and it is flagged as an express turnover in your weekly plan so the surcharge is never a surprise on the invoice.
Every named item below is ticked off in the app, per room, per visit. What isn't written down doesn't get done reliably — not because people are careless, but because "clean the kitchen" means eleven different things to eleven people.
Things will occasionally go wrong. What separates a supplier you can build a business on from one you can't is what happens in the twenty minutes afterwards.
| Situation | What we do |
|---|---|
| We miss something and you spot it | We return within 24 hours at no charge, or credit the turnover in full if the guest has already arrived. |
| A cleaner cannot make the slot | The named backup for your property takes it. You are told before the window opens, not after it closes. |
| We damage something | Photographed and reported by us before you find it, and covered by our liability insurance. We never wait to be asked. |
| A guest leaves the place wrecked | Photos to you within 15 minutes, before we touch anything, so your platform claim has evidence. |
| A linen item goes missing | Our count catches it the same day. Replacement comes out of our stock, not your invoice. |
| You want to change something | Message us and the property file updates that day. No change is too small to be worth writing down. |
If a turnover does not meet the checklist and you tell us within 24 hours of the report, we fix it free. If the guest has already checked in, the turnover is credited in full — no argument, no partial gesture.
That promise only works because the standard is written down and the photos exist. It is not a marketing line; it is what the system is for.
Anything that publishes an iCal feed — Airbnb, Booking.com, Vrbo, Expedia, and channel managers like Smoobu, Hospitable, Guesty and Lodgify. We only need read access to dates; we never need your account login, and we will not ask for one.
Our teams carry their own equipment and chemicals to every job, so you do not need to keep a cupboard stocked. If you prefer specific products used in your property — a particular floor cleaner, or something fragrance-free — we use yours and note it in the property file.
Keys we hold are stored in a locked cabinet and tagged with a code, never an address, so a lost key cannot be matched to a property. They are signed in and out per shift. We would rather you used a key safe or smart lock, and will say so — it is safer for you and faster for us.
Yes. Plenty of hosts keep someone they trust for the quiet months and use us for peak season and back-to-backs. You book turnovers per date; there is no minimum and no exclusivity clause. We will share the property checklist with your own cleaner if you want the standard to match.
As little as possible. For a standard turnover we hold only the checkout and check-in dates — no guest names. Where you have asked us to run check-ins and your permit requires guest registration, we record only what the municipality specifies, pass it to you, and delete our copy. Full detail is in the privacy statement.
Tell us the city, the size and how often you turn over. You get a written price within one working day — no sales call required.