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Consistent cleaning quality is a systems problem, not an effort problem. Here is the system — what happens before your first turnover, during every one after it, and when something goes wrong.
45 minutes at the property, free and without obligation. We measure it, count beds and bathrooms, photograph every room in its correct reset state, note the quirks (access details, appliance instructions, property-specific requirements), agree key access, and find out where you keep the spare bulbs.
From that visit we write a checklist specific to your property — not a generic one — with your reset photos attached to each room. It is the document every cleaner works from, which allows any trained team member to maintain the same standard. You get a copy and can change it any time.
You share a read-only iCal link from Airbnb, Booking.com, Vrbo or your channel manager. We monitor your shared calendar and schedule turnovers as bookings are added. Every Friday you get next week’s plan by email, so you can see the whole week before it starts.
Share your booking calendar with us and we schedule your turnovers.
Linen out, damage and left-behind items logged with photos.
Bathroom, kitchen, floors, glass — worked to a written checklist.
Hotel-grade sets from our rotation. Coffee, paper, soap topped up.
Every room, time-stamped. You receive a complete photo report before the next guest arrives.
Many short-stay properties operate with a checkout-to-check-in window of around four hours. Everything we do is built to fit inside that gap with margin to spare.
Margin matters more than speed. A team that finishes at 14:15 can absorb a traffic delay, a heavier-than-usual clean, or a guest who leaves an hour late. A team that finishes at 14:55 cannot, and the first thing to go is the checklist.
Where the gap is genuinely short — a back-to-back with three hours or less — we send two cleaners rather than cut the list, and it is flagged as an express turnover in your weekly plan so the surcharge is never a surprise on the invoice.
Every named item below is worked through, per room, per visit. What isn’t written down doesn’t get done reliably — not because people are careless, but because “clean the kitchen” means eleven different things to eleven people.
Things will occasionally go wrong. What separates a supplier you can build a business on from one you can't is what happens in the twenty minutes afterwards.
| Situation | What we do |
|---|---|
| We miss something and you spot it | We correct verified checklist failures promptly. Where a correction cannot resolve the issue because the guest has already arrived, we review an appropriate credit. |
| A cleaner cannot make the slot | We maintain backup arrangements to minimise disruption, and tell you before the window opens rather than after it closes. |
| We damage something | Photographed and reported by us before you find it. We never wait to be asked. |
| A guest leaves the place wrecked | Photos to you within 15 minutes, before we touch anything, so your platform claim has evidence. |
| A linen item goes missing | Our count catches it the same day. Replacement comes out of our stock, not your invoice. |
| You want to change something | Message us and the property file updates that day. No change is too small to be worth writing down. |
If a checklist item is missed and reported within 24 hours, we return to correct it. If correction is no longer possible because the guest has arrived, we discuss an appropriate resolution.
That promise only works because the standard is written down and the photos exist. It is not a marketing line; it is what the system is for.
The people who clean your property work from your property file, not guesswork — so the standard comes from knowing your place, visit after visit. Cleaners are assigned to properties deliberately, not at random.
Anything that publishes an iCal feed — Airbnb, Booking.com, Vrbo, Expedia, and channel managers like Smoobu, Hospitable, Guesty and Lodgify. We only need read access to dates; we never need your account login, and we will not ask for one.
Yes — our cleaners bring their own equipment and products to every job, so you do not need to keep a cupboard stocked. If you prefer specific products used in your property — a particular floor cleaner, or something fragrance-free — we use yours and note it in the property file.
Keys we hold are stored in a locked cabinet and tagged with a code, never an address, so a lost key cannot be matched to a property. They are signed in and out per shift. We would rather you used a key safe or smart lock, and will say so — it is safer for you and faster for us.
Yes. Plenty of hosts keep someone they trust for the quiet months and use us for peak season and back-to-backs. You book turnovers per date; there is no minimum and no exclusivity clause. We will share the property checklist with your own cleaner if you want the standard to match.
As little as possible. For a standard turnover we hold only the checkout and check-in dates — no guest names. Where you have asked us to run check-ins and your permit requires guest registration, we record only what the municipality specifies, pass it to you, and delete our copy. Full detail is in the privacy statement.
Send us the update as soon as you have it. Turnovers can be moved or cancelled free up to 24 hours ahead; inside that window we charge half the fee, because the slot is already reserved.
Yes — back-to-back, same-day turnovers are the core of what we do. Where the checkout-to-check-in gap is tight, we plan for it in advance so the window still holds.
Tell us the city, the size and how often you turn over. You get a written price within one working day — no sales call required.